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BookMonster   

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Customer Service: help@bookmonster.com

Website: http://www.bookmonster.com/
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Pays via PayPal
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Vendor Pays Shipping
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Rating Date Comments
May 2019 Overall, I like them. They review and pay for books fairly quickly after receiving them. Prices are usually decent, too. However, my last two buybacks they have claimed to not receive books that I know I sent them. I only ever ship in one box. I tried twice to reach customer service after the first buyback had issues with no response from them. I’ve emailed about the current issues as well. I’m wondering if they’ve hired and not trained someone in receiving well recently. I may stop using them if the issues keep occurring.
Apr 2019 If I could give 0 stars I would. With the current 4 star rating I was pretty confident that Book Monster would be fair and process quickly. I work with several vendors that have 2 or 3 stars and haven't had any issues with them - so I assumed that the process would be SUPER easy with a 4 star company. Sadly, I was incorrect.

I sent in two boxes full of Powell's quality books (practically brand new) as a test. I process thousands of books weekly so a few dozen isn't a big loss. However, I really didn't consider that this would end up as a loss so I sent in my nicer quality items.

One of the two shipments have made it and been processed already. They are fast, I can give them that.

>>>However, 2/3 of the shipment (including one brand new book quoted at $28 buyback price!!!) was rejected for water damage and/or mold.<<<

As I mentioned, I work with a dozen other vendors and have never received any complaints of water damage or mold on my books. I don't send damaged books to ANY of my vendors.

I'm not even waiting for the second shipment to process before submitting my review. Book Monster should be ashamed of their practices. They are crooks - citing anything worth value as 'damaged'. What a load of bull.

Don't waste your time - I'm sure you'll regret it if you do.
Nov 2018 Very great company fast check in and very fast payment definitely would recommend using them. Super awesome and amazing company. Paid on time and and for the exact amount.
Nov 2018 Very great company fast check in and very fast payment definitely would recommend using them. Super awesome and amazing company. Paid on time and and for the exact amount.
Nov 2018 I have been sending buybacks to BookMonster for several months now and have been more than pleased. I live on the East Coast and buybacks are checked in, processed and paid within 10 days from the time it's dropped off.(That's fast considering it's going to the West Coast!) I particularly like the fact that they will pay more for the books depending on the condition. This company is a gem! I wholeheartedly recommend them!
Nov 2018 i have never had any problems and they always process fast.
Aug 2018 I sent these people perfect books and they downgraded them. I buy many books and do not have problems with any of the other vendors. I do not know who is leaving good reviews but my experience has not been good and neither has many others.
Apr 2018 They return my book because of water damage. I took pictures before to send them. I will see how it comes. I even have to pay to return it. Hopefully I get back in good conditions how I sent.
Feb 2018 I have been selling to BookMonster for several years now, and I highly recommend their services for all your buyback needs. A fast and efficient company, with good people, and a solid reputation.
Feb 2018 Very good prices for books that I sell and they are fast!
Nov 2017 They pay in time. They buy a lot of titles. They grade books pretty much as I grade them. I rank them second or third among all the vendors because their system works for me. They do ask you to grade the books yourself and nobody else does that, so it takes a little extra time to ship, but who's complaining? Not I.
Aug 2017 Reviews of this company are full of complaints that expensive books are essentially stolen with bogus claims of damage, mold, wrong ISBN etc. As a test I sent several cheap books along with one more expensive textbook .. all in excellent condition. As expected the most expensive book was rejected (stolen) with a claim it had "mold". Do not use this company if you care at all about getting paid.
Aug 2017 They did me solid. I got a couple of books rejected, but I really didn't read the requirements (they are sticklers about underlining apparently.) They did however, purchase one book for $24 that everybody else was offering zero dollars on. This trial run with Bookmonster turned out well overall. I'd say give them a shot without risking too much and see what you think.
Aug 2017 Excellent, fast