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Customer Service: help@bookmonster.com

Website: http://www.bookmonster.com/
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Rating Date Comments
Apr 2018 They return my book because of water damage. I took pictures before to send them. I will see how it comes. I even have to pay to return it. Hopefully I get back in good conditions how I sent.
Feb 2018 I have been selling to BookMonster for several years now, and I highly recommend their services for all your buyback needs. A fast and efficient company, with good people, and a solid reputation.
Feb 2018 Very good prices for books that I sell and they are fast!
Nov 2017 They pay in time. They buy a lot of titles. They grade books pretty much as I grade them. I rank them second or third among all the vendors because their system works for me. They do ask you to grade the books yourself and nobody else does that, so it takes a little extra time to ship, but who's complaining? Not I.
Aug 2017 Reviews of this company are full of complaints that expensive books are essentially stolen with bogus claims of damage, mold, wrong ISBN etc. As a test I sent several cheap books along with one more expensive textbook .. all in excellent condition. As expected the most expensive book was rejected (stolen) with a claim it had "mold". Do not use this company if you care at all about getting paid.
Aug 2017 They did me solid. I got a couple of books rejected, but I really didn't read the requirements (they are sticklers about underlining apparently.) They did however, purchase one book for $24 that everybody else was offering zero dollars on. This trial run with Bookmonster turned out well overall. I'd say give them a shot without risking too much and see what you think.
Aug 2017 Excellent, fast
Jun 2017 I've only had an issue with one book (that they rejected for what I felt was an invalid reason) out of nearly 100 books sold. That's at least as good of a record as I have with any other buyback company.

They reject any book with more than 10 pages marked (I think that's where a lot of people get caught by surprise). That seems overly strict for textbooks, some of which have over 1000 pages. Considering a book "unacceptable" because 1% of the pages are marked is a bit ridiculous. Still, it is what it is. Read the guidelines and you'll know what they expect.

They pay based on condition, and I've actually had them upgrade my books (and pay more) more often than they've downgraded them.

Payment has been slower lately. I've been waiting a few business days to get paid for books sent recently. Earlier in the year they'd pay within 24 hours of receiving the book.
Jun 2017 I will never use this company again. They accepted only 72% of the books I submitted even though all were in good condition. Rip off.
Jun 2017 They are absolutely the worst book buying company I have ever dealt with. Do not send books to this company. You are better off throwing them in the trash and doing something else with the time you would have wasted. Like everyone else says, they rip you off massively. (think 10% of what they say they will pay)
Jun 2017 This company has improved by leaps and bounds over the past few months. I get good prices for my books and the turnaround time for the payment to arrive in my Paypal account is fast. I have sold books for over a decade and this is fast becoming a favorite site.
Mar 2017 I have sent them books 4 times in the last six months. I have been paid the quoted amount only one time. The worst being they paid me for 2 books out of the 6 I sent them. If you have another option, please use it. Book Monster will either pay you less or not at all.
Jul 2016 I have a hate/hate relationship with the Monster. I hate sending them books because I hate getting nickle and dimed due to downgraded condition. I own a bookstore and I send them absolutely brand new books in pristine condition. However, their inspector must use a electron microscope to find that tiny micro scratch which is NOT visible to the human eye. Hey Monster...better wake up and smell the coffee! Nobody will send you any more books unless you stop ripping your customers off. Take a look at your ratings!! In case you don't realize it...a one star is the worst and five is the best. Personally, I'm done with you!!
Jul 2016 I have sent 2 like new books. But, they never pay the like new price. I gave extra star because they do pay, where other buyers try to pay nothing.
Jul 2016 I rated this company one star a year ago. I decided to give them another try. I have sent a half dozen buybacks, and it is the same story. They bait and switch. The quoted price is downgraded 99% of the time. Twice, they rejected books with the explanation "false ISBN." I have been in the book business for years. I double check every book I sell. The last "False ISBN" just happened to be for a pricey textbook. I could have sold it to SellBackYourBook for a dollar less, and I should have. I am eliminating BookMonster from my vendor list.
Jun 2016 They've been showing up in my searches a lot more lately so I decided to give them a try. Their website is strange, with stilted English, and the price Bookscouter shows in the search is always higher than what you end up getting quoted. While it's always a guess how much you'll actually be paid (they downgrade a LOT), I don't find them to be as bad as the thieves they were called earlier.
Jun 2016 Over the past 2 years, they have paid me in full only once out of 16 buybacks, and did not pay at all for 14 books. Shame on them for downgrading all these orders, but shame on me for not catching on sooner. I am done with BookMonster.
Jun 2016 Bad company. BookMonster consistently lowers quotes on books that other, better sites consistently pay in full. While it's nice that they make offers on some books that have no value on other sites, with the amount of regularity they downgrade the books and don't pay, users are better off donating the books for tax write-offs.
Jun 2016 They do not need to be on the bookscouter. They're web-site leaves something to be desired they give incorrect pricing from the start. Difficult to use.
Jun 2016 After giving them an honest try I feel they are a bait and switch operation. They hardly pay what they offer. They will (90% of the time) downgrade quality regardless of the real condition you send the book in.
They also have a discard option for books they deem "unsellable" if you choose this option you have a higher chance for a downgrade and no payment.
The one attempt to call I made with an issue was strange.
I was told to call another location for help, the number I was then given was the number I had just called. "Mr.Kim" then said he would get info. and call me back. I am still waiting for that call.
I won't use them anymore.