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Customer Service: help@bookmonster.com

Website: http://www.bookmonster.com/
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Rating Date Comments
Apr 2019 If I could give 0 stars I would. With the current 4 star rating I was pretty confident that Book Monster would be fair and process quickly. I work with several vendors that have 2 or 3 stars and haven't had any issues with them - so I assumed that the process would be SUPER easy with a 4 star company. Sadly, I was incorrect.

I sent in two boxes full of Powell's quality books (practically brand new) as a test. I process thousands of books weekly so a few dozen isn't a big loss. However, I really didn't consider that this would end up as a loss so I sent in my nicer quality items.

One of the two shipments have made it and been processed already. They are fast, I can give them that.

>>>However, 2/3 of the shipment (including one brand new book quoted at $28 buyback price!!!) was rejected for water damage and/or mold.<<<

As I mentioned, I work with a dozen other vendors and have never received any complaints of water damage or mold on my books. I don't send damaged books to ANY of my vendors.

I'm not even waiting for the second shipment to process before submitting my review. Book Monster should be ashamed of their practices. They are crooks - citing anything worth value as 'damaged'. What a load of bull.

Don't waste your time - I'm sure you'll regret it if you do.
Nov 2018 Very great company fast check in and very fast payment definitely would recommend using them. Super awesome and amazing company. Paid on time and and for the exact amount.
Nov 2018 Very great company fast check in and very fast payment definitely would recommend using them. Super awesome and amazing company. Paid on time and and for the exact amount.
Nov 2018 I have been sending buybacks to BookMonster for several months now and have been more than pleased. I live on the East Coast and buybacks are checked in, processed and paid within 10 days from the time it's dropped off.(That's fast considering it's going to the West Coast!) I particularly like the fact that they will pay more for the books depending on the condition. This company is a gem! I wholeheartedly recommend them!
Nov 2018 i have never had any problems and they always process fast.
Aug 2018 I sent these people perfect books and they downgraded them. I buy many books and do not have problems with any of the other vendors. I do not know who is leaving good reviews but my experience has not been good and neither has many others.
Apr 2018 They return my book because of water damage. I took pictures before to send them. I will see how it comes. I even have to pay to return it. Hopefully I get back in good conditions how I sent.
Feb 2018 I have been selling to BookMonster for several years now, and I highly recommend their services for all your buyback needs. A fast and efficient company, with good people, and a solid reputation.
Feb 2018 Very good prices for books that I sell and they are fast!
Nov 2017 They pay in time. They buy a lot of titles. They grade books pretty much as I grade them. I rank them second or third among all the vendors because their system works for me. They do ask you to grade the books yourself and nobody else does that, so it takes a little extra time to ship, but who's complaining? Not I.
Aug 2017 Reviews of this company are full of complaints that expensive books are essentially stolen with bogus claims of damage, mold, wrong ISBN etc. As a test I sent several cheap books along with one more expensive textbook .. all in excellent condition. As expected the most expensive book was rejected (stolen) with a claim it had "mold". Do not use this company if you care at all about getting paid.
Aug 2017 They did me solid. I got a couple of books rejected, but I really didn't read the requirements (they are sticklers about underlining apparently.) They did however, purchase one book for $24 that everybody else was offering zero dollars on. This trial run with Bookmonster turned out well overall. I'd say give them a shot without risking too much and see what you think.
Aug 2017 Excellent, fast
Jun 2017 I've only had an issue with one book (that they rejected for what I felt was an invalid reason) out of nearly 100 books sold. That's at least as good of a record as I have with any other buyback company.

They reject any book with more than 10 pages marked (I think that's where a lot of people get caught by surprise). That seems overly strict for textbooks, some of which have over 1000 pages. Considering a book "unacceptable" because 1% of the pages are marked is a bit ridiculous. Still, it is what it is. Read the guidelines and you'll know what they expect.

They pay based on condition, and I've actually had them upgrade my books (and pay more) more often than they've downgraded them.

Payment has been slower lately. I've been waiting a few business days to get paid for books sent recently. Earlier in the year they'd pay within 24 hours of receiving the book.
Jun 2017 I will never use this company again. They accepted only 72% of the books I submitted even though all were in good condition. Rip off.
Jun 2017 They are absolutely the worst book buying company I have ever dealt with. Do not send books to this company. You are better off throwing them in the trash and doing something else with the time you would have wasted. Like everyone else says, they rip you off massively. (think 10% of what they say they will pay)
Jun 2017 This company has improved by leaps and bounds over the past few months. I get good prices for my books and the turnaround time for the payment to arrive in my Paypal account is fast. I have sold books for over a decade and this is fast becoming a favorite site.