Valore Books

Valore took its name from the word "valor", which means having the strength of mind or spirit to encounter danger with firmness. People with valor are brave, strong, and courageous. These were the qualities held by a small group of college students when they started the company in 2002. At Valore, we believe knowledge is power, so we started the company in an effort to help fellow students buy textbooks at lower prices and to offer more money back for books sold at the end of each semester. As the company has grown, the Valore Team has embraced the qualities of life that reflect our company: focus, dedication, bravery, and boldness.

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Features:

Pays via Check
Vendor Pays Shipping
Provides Shipping Label

Website:
http://valorebooks.com/

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Rating	Date	Comments
	May 2012	I wrote Valore a snarky email feeling that I had not been paid for several orders with them. Valore responded promptly with courtesy and infinite patience. The problem turned out to be on my end. I had been paid on these orders, but I had not reconciled these payments correctly and my paperwork was badly organized. I am submitting this feedback as a proxy of sorts for several orders. I'm not crazy about being paid by check, but within the known parameters of dealing with Valore my experiences have been positive.
	May 2012	My motto now is: "Valore no more." They are as bad as Powell's, and for the reasons that others have stated and we all know too well.
	Apr 2012	To be sung to the music of "Volare." "Valore, woh-oh, Valore, so slow-oh-oh-oh You think you got a good deal You listed, you packed, and you seal(ed) Then you sat down and forgot you had sent You start to really get bent ... " You get the idea. They can draw you in. They can pay sometimes but if you lose sight of some of your packages it does seem like they conveniently neglect the situation. I feel as if I'm waiting for about 3 checks over the past 2 months but their tracking system isn't very comprehensive if existent. I prefer to deal with Textbooks and Powells.
	Mar 2012	I have never had a problem with Valore. In fact, I have been very happy. I read some of the feedback and yes, in recent history they have been slow. Yesterday I tried to print a shipping label and was unsuccessful. I emailed them. I recieved a reply that they were having a probem and it would be fix within 3 days. Makes me wonder if they are having a problem paying their postage bills.
	Mar 2012	I just received another tranche of checks from Valore. It is a little nerve-wracking depending on the USPS, but it seems a small cross to bear. Valore helps make a market. I think they should be applauded.
	Mar 2012	Make sure you get delivery confirmation. As the previous comment says, I suspect they hold the package for 31 days and then cut your check in 1/2. Every other vendor I sent to on the same day received the packages in 2-3 days...not Valore. Very upset.
	Mar 2012	I have sold books to eleven vendors listed at bookscouter.com. Valore is the slowest in processing orders and blames usps for slow delivery. I send many packages to other vendors via media mail and orders are often processed within two weeks. Valore sometimes takes 31 days or more and then original quoted price will not be honored even though you have shipped out packages promptly. I suspect that packages are delivered in a timely manner and that they just hold packages and wait until after 30 days to process orders.
	Mar 2012	With the exception of Powell's and Textbooks.com, I have dealt with Valore more than any other bookseller. The turnaround can be a bit slow, but Valore has been reliable in terms of making a market and payment.
	Mar 2012	Although you have to sweat out the use of the U.S. Postal Service on both ends of a Valore transaction, my experience with Valore has been extensive and, on the whole, very postive.
	Mar 2012	Every once in a awhile I like to review vendor feedback and was COMPLETELY SURPRISED to see all the negative feedback that Valore had accumulated. I've been dealing with them for close to a year without incident. I prefer to get checks from all the vendors I deal with so waiting 2/12 to 4 weeks for a check is something I'm used to. (Yes, even those vendors who deposit $ to paypal within a day or 2 of receiving your order can take a ridiculously long time to mail a check!) Anyway, the only thing quirky thing I've had happen lately was one or two times I've had later shipements process before earlier ones, but NEVER any received after the 30 day deadline. If I can take a stab at why some are having problems, I noticed in the beginning of January, Valore started buying far more aggressively then they had been. Perhaps, they were caught unprepared for the onslaught of books they received. Based on how fast I've been getting emails in the last week, they seem to be working overtime to get the volume handled. Lastly, I'd like to point out what I consider a HUGH advantage to dealing with them: They will accept books in all conditions, even "acceptable". Also, if you're unsure how to grade your books conditon, don't be afraid to undergrade. They're very good about upgrading the condition and sending you more $ than initially quoted. I won't hesitate to continue to deal with them and you shouldn't either.
	Mar 2012	It took about 4 weeks for Valore to receive the last 3 orders I sent them via Media Mail versus about 2-3 weeks for others who are actually much further away. I attribute this to the fact they probably do not possess enough staff for fast turnaround processing. The fact they send a check adds to some peoples dislike for this vendor. However I have had none of the issues mentioned by others with regards to them claiming to have not received the shipment or changing prices at the last moment etc. I would reccommend Valore but the old addage YMMV comes into play as with any of these vendors.
	Feb 2012	Even if you use the delivery confirmation service, packages can be held for a very long period at the local post office (92117), which is very suspicious. One of my packages was delivered on the 31st day, that is, 25 days after it left a sort facility in Bell, CA. If your package hasn't been delivered 21 days after it was shipped, I encourage you to file a mail theft or mail delay report with the USPS. Office of Inspector General.
	Feb 2012	Wish I could leave 0 stars. Valore buybacks were shipped on same day as buybacks to several other vendors. I received payment from these three vendors two weeks before Valore would even own up to receiving the books. Poor service. No communication. The only upside was that the check arrived very quickly after they finally owned up to receiving the book....weeks after everyone else. Will not continue to use them, which is sad for them because I'm a professional book scouter.
	Feb 2012	I made the mistake of not getting delivery confirmation on the two orders that I sent to Valore, meaning there is no way to see when my packages actually arrived to them, and I really doubt it took more than a month for my packages to be delivered... Valore seems to think that a package without delivery confirmation gives them the liberty to hold your packages for more than a month and claim 'the warehouse hasn't received your packages' when you send them an e-mail, which I had to do several times. I finally got a response for one package 31 days after it was shipped, and the other package I got a response 34 days after it was shipped. Strange, because I created these orders on the same day and also took these packages to the post office together. And if slow processing is not enough, one order that was originally quoted around $10.50 got chopped down to $4.44 and the other quoted at $36.50 got chopped down to $34.50. Now whether my checks will actually arrive, I have no idea. But save yourself the stress and headache of dealing with this company, they are very dishonest and you will likely not receive the price you were originally quoted.
	Feb 2012	I had the same experience as others have pointed out that boxes seem to be received by them magically one or two days after their self-proclaimed 30 day deadline has expired and they feel they are no longer responsible to pay.
	Feb 2012	I've been using them for about a year now and didn't have any problems until about a month ago. Since then I had to contact them multiple times and as much they usually e-mail me back with a positive answer (I'll send a check of the difference) it is getting really annoying that they "don't receive the packages on time" Yeah, right! Really interestingly they usually do right on the 31st day!!!!!! Not the 29th, not the 30th, but right after it expired!!!! So from today I am staying away until I start seeing positive reviews again...if....
	Feb 2012	I sold a book to Valore and was a little nervous about it because of the bad reviews here. They did take a little while sending me my check, but when I got it was for more than they quoted... which made me happy since my book really was in great condition and I was a little sad to part with it (but needed the money). The higher price made me feel better about selling it.
	Feb 2012	I have been using Valore for some time now, quotes have been fairly accurate and payments were never an issue. Unfortunately times have changed for Valore, over the past month they have held multiple packages of mine over their 30 day quote period (kind of convenient they get checked in on the 31st day) and they hit you with disgustingly low payment. Never had issues with other vendors in regards with slow shipping via USPS. I can't personally trust Valore anymore, and I have a feeling from other reviews that I'm not alone.
	Feb 2012	Mailed a box of books in October of 2011. It is now Feb 15th 2012. Contacted them a week ago and received an email stating they would get back to me in 48 hours, with no reply now a week and a half later. I will be filing an official report with the Better Business Bureau of San Diego. http://www.bbb.org/san-diego/business-reviews/books-textbooks-new-and-used/valorebooks-com-in-san-diego-ca-171993881/ I strongly encourage any person that has had trouble related to missing orders and checks to contact them and file a report.
	Feb 2012	Don't sell books to Valorebooks. I sent them a package a month ago and they claimed that the package hasn't been delivered. I have sold books (about 200 orders) to many merchants and this is the first time that a package was claimed not to have been delivered. Of the merchants that I have dealt with, Valore Books is the worst. Textbooks.com, We Buy Textbooks and Chegg.com (a little picky about book condition)are the best. ECampus (a little slow in mailing out checks) and Amazon.com Buyback (pay via amazon gift card) are also quite good. I suggest that you sell books to merchants who provide free shipping labels with a tracking number/usps delivery confirmation number. To avoid headaches, avoid Valore Books. Period!
	Feb 2012	beware, they are offering high quotes to draw you in. I sent a package of books in the early january, I contacted them this week and they assured not having received it, claiming it could be a usps issue. they don't provide tracking number, so no way to verify anything, that is their alibi.... you go behind their good quotes and get nothing, look for another reliable bookstores here in this page guys...
	Feb 2012	Sent a package in December and they claim used barely to have received it. Over there 30 days time so they change my quote even though I know it only took two weeks at the most. I sent dozens of other packages the same time and they arrived within days or a week and a half at the latest. If you do choose to send to them buy delivery confirmation. No return emails after waiting the week and a half it should take to arrive. I live in Utah and sent six packages to Oregon around the same time and got paid within a week or so.
	Feb 2012	are you a risk taker? I am, but unfortunately I suffer the deception of money deprivation. no way of tracking your package and consequently it always gets lost on the way, no paypal payment, your check will disappear and then no answer thereafter. check other companies elsewhere, you'll grateful about my advice.
	Jan 2012	I used ValoreBooks to sale back a book and the experience went extremely well! I sent the books out on a Sunday, November 6. They received the book on November 15 and they sent several confirmation and book check-in emails keeping me up to date on the process. On November 21, I saw that I deposited that check into my account and all is good! Thanks ValoreBooks and I am in the process of sending them in another buyback and I know that everything will go as smoothly as my first experience! Thanks ValoreBooks (You can trust them when it comes to buybacks)
	Jan 2012	They are very picky about quality, but buy many titles at decent prices and allow for multiple gradings. I sent them seven books, rated one or two too highly (I realized), but even so was surprised to see most of them listed as 'not as described' when I checked their website. Still, they sent a check for the full amount, or just about.
	Dec 2011	They never let me know, but they decided to keep the book and not pay me for it because it wasn't up to their standards. I've never had a problem with any other book buyers. I will never send Valore another book.
	Dec 2011	Order created 10/27 and shipped on 10/28. They claimed to have received it on 11/28. They did not pay for three out of seven books because the order was received after the 30 day limit and they were no longer buying those titles. It does not take a month for packages to travel the distance between us. Oh, and of course they still have my books!
	Dec 2011	They gave me $0 for two books they accepted and which they themselves rated as in 'very good condition'. I could have sent those books elsewhere and gotten paid for them. First and last time I try Valore. I see now why their ratings are so low. Very disappointing and frustrating.
	Nov 2011	Don't sell a new book, I shipped a new textbook on order XXXXXX priced at $60.63. It was received and I was paid for a like new and $52.50. This was a new textbook. Another, book buy site offers $57.00 for good condition book. Response from email: “Thank you for responding to my previous email. Unfortunately since your order has already been processed by our warehouse we cannot change the condition. Our warehouse inspected the item thoroughly, and they found signs of wear that kept the item from being "new." Again, I sincerely apologize for the inconvenience.”
	Nov 2011	Very positive experience. I wish Valore used PayPal, but their check payment was fast in coming.
	Oct 2011	I've sold to them 4 or 5 times over the past year. Never huge orders, usually 5 books or less. Never a problem, paid what was quoted. Would sell to again.
	Jul 2011	Valore is a honest vendor (I sell with multiple vendors on a daily basis). I read reviews talking about how Valore is a "scam" because their package was lost in the mail.....not really the fault of Valore, more the USPS. When ever you send with Media Mail you enter the risk of having your package lost or damaged (I know this first hand!....nothing like having a box of books returned with the sides of it kicked in and half the address label missing) Valore would really benefit by offering delivery confirmation on their shipping labels....would dry up the claims of Valore being a scam. As for the pricing of their books...they are very fair....I grade my books honestly, and its not uncommon for them to bump up the buyback quote when I receive a payment. I have no qualms with Valore....solid vendor. Only improvement I could see would be the addition of tracking info on packages.
	Jun 2011	Great to work with. They notified me promptly when they received my books and paid the quote in full. Would sell to them again.
	May 2011	I sent about six or seven books. 4 weeks on, Valore says they never arrived. They were shipped to the right place. I've been scammed.
	Apr 2011	Very reliable, quick, and with good deals
	Feb 2011	They are not the quickest to send checks. However, I often receive 2 or 3 checks from them on the same day, so I think they perhaps only issue checks on certain days. They buy things no one else does, which I like. However, they often quote lower prices than other sellers. Overall, I send them about a box a week, mostly because they take a lot of different books.
	Feb 2011	Site was well designed. I like that they ask the quality of the books before you send them, so they know what to expect and the seller gets compensated accordingly. Updates are pretty regular. Arrival of the shipment and payment were on the slow side, but my transaction was successful.
	Feb 2011	They graded my books better than I did & I had a check in exactly 3 weeks. Fair communication.
	Jan 2011	In late December I sent Valore 2 books. I STILL have not received a check. It's been over 4 weeks! I sent books to 8 different companies on the same day. I have received payment from all of them - the last being received on Jan 13th. If you want your money in a timely manner - do not send your books to Valore!
	Jan 2011	So I sent them about 10 books, I was modest with their quality. All of them were basically new, but I still wrote "Very good" or "Like new" and their totaled value was supposed to be 26. I got $14. I regret selling them my books. I was so annoyed. Better world books is so much better.
	Jan 2011	Could have been better, could have been worse. Three weeks from mailing the books till I receive the check. Most companies I send to it's closer to two weeks. Communication was satisfactory. I was paid slightly higher than the original quote.
	Dec 2010	I sent them a few used books and they sent me the exact amount that they had quoted me. It works for me.
	Dec 2010	Received payment about 6 days after sending books. No problems, and quick payment, so I'm pleased
	Nov 2010	Although others may have had issues, I've had mostly good luck. All five shipments have been paid promptly, with no rejects. Only issue is they were promising 5% bonus with promo code EASY123 and they never did add that in to the payment automatically; you have to contact them and they will send you a check for the bonus amount, which is a waste of everyone's time.
	Jun 2010	Do not use this site if you wnat to see your money. It has been two months and I have been told "the check is in the mail" twice. They answer e-mails but do not expwect a check.