|May 2019||quick and easy sell back|
|May 2019||First time selling to ValoreBooks, but so far pretty standard. I will monitor processing and payment procedures.|
|May 2019||I have never had an issue thus far with this company. The books are in great shape. This is a very good site to use when in need of inexpensive book rentals with lengthy use|
I must be honest, I was a little worried at first about receiving my payment for two books I sold them, but I actually got paid today,the exact amount they posted. They sent it via PayPal after seven BUSINESS days to be exact.
|May 2019||Best Price for selling back too and awesome service|
|Mar 2019||easy to sell books back|
|Feb 2019||very smooth|
I ordered a book for over $100 for my son's college course. Valore claims it was delivered and it never was. Their response was that UPS was sloppy and to look at my neighbor's house and in my SHRUBS! I have never located the book and they refuse to answer me on any level. I will NEVER buy from them again and I hope you don't either. Textbooks for college are expensive enough without having to hassle with this to get a refund.
|Feb 2019||I ordered the wrong book and cancelled it a couple hours later.. I still have yet to receive my refund for the purchase that happened over a month ago.|
|Jan 2019||If I could give 0 stars I would. I have never had an issue using this company until my last order. I put in the correct isbn number for a book, and their website led me to one that had a different isbn. The book was described as “new” and the price wasn’t SUCH a discount, so I bought it. What I didn’t know was that their website took me to the book without the access code. Not only did I get the wrong book, but the book I got was NOT “new”. I contacted the seller directly, they did not get back to me quickly as advertised by them. Then when I spoke to valorebooks directly, the responder was very rude and didn’t help me with my entire problem. I am so disappointed and angry because I used to always get my books from them. I will not use them ANYMORE!|
|Jan 2019||I sent in a looseleaf book (which I put in a 3 ring binder so it wouldn't be damaged in shipping) and they sent a message that it didn't meet their buy back qualifications. It was literally brand new. I requested the book be sent back. I rec'd the book that was shipped in a paper mailer (and not in my binder). Interesting that they had all of their labels on the book as it looked like they were ready to sell it. I honestly feel they hope people don't request their books back and then they keep and resale. I shipped books to 4 other companies with NO issues. I will never use VALORE regardless.|
|Dec 2018||Sent them a book in early november quote was 69.96 have not been paid yet.|
|Dec 2018||I've dealt with every one of these vendors and valore is by far the best one. If they don't accept your book, they ship it back to you for free. They give you two weeks to ship the book to them. They have always honored their prices when they gave me a quote. I hate using any of vendor than Valore tbh. They are the absolute best.|
|Nov 2018||I have sold to most of the main buyback vendors for over seven years. I have never had an issue with Valore not honoring what they said they would pay.|
|Nov 2018||I have used ValoreBooks twice to sell my textbooks, and both times I received the amount I was told. Very great site to sell books, did not scam me.|
|Nov 2018||very reliable,efficient and fast payment buyback|
|Nov 2018||Smooth and painless process to well back my books. I received the full quote and was paid via PayPal within 2 weeks of sending my books in. Would recommend for book selling|
|Nov 2018||Very dishonest buyer. I was promised 32.85 for a looseleaf book but I got notice of payment 10.00 for the book. It was a brand new looseleaf edition of the book, that was in its shrink wrap. A very dishonest and crooked business. Will never use them again.|
|Nov 2018||I have sold several books to Valore Books. I have always received the quoted price and fast payment.|
|Nov 2018||Literally the worst company I have ever had to deal with. Sent me a different book than the one I ordered, then wouldn't even give me a full refund. Avoid them at all costs.|
I tried to sell my textbook that I purchased at a University bookstore. I received this email:
Your book is currently under review as it exhibited characteristics that indicate that it may be counterfeit. The book is being sent to the publisher to be examined. This process can take 1 - 3 months. If the book is confirmed to be authentic, it will be paid the price it was quoted. If the book is confirmed to be counterfeit, the book will stay with the publisher and the matter will be out of our hands. We apologize for any inconvenience that this may cause.
So a book I purchased at a university bookstore may be counterfeit??? What a joke!!!! It has been over a month and still no response from this company. Find another place to sell your textbooks; this company is a RIP OFF!!!
|Sep 2018||I had a book that was valued at $21.30. It was a textbook that I barely used and was almost perfectly new. I hadn't heard back from the company so I logged in to see if they received it. They rejected it for "water damage" with absolutely no payout. They didn't even send an email to say they received it or why it was rejected. There was no water damage. Ridiculous.|
|Sep 2018||They gave my the wrong tracking information when they sent an email confirming that my book had been sent. Was not sent out this a week later and when I emailed saying I wanted a refund they told me to contact the seller and gave me the run around. Beware, do not use them!|
|Sep 2018||If I could rate lower than one star, I would. I purchased an anatomy book to rent and hours later i received a email stating the book was out of stock and my money would be returned on my card within 3-5 business dates. I have not received my refund and they are impossible to get ahold of. Go with chegg or amazon. Don’t waste your time with Valore|
|Aug 2018||!!!DO NOT USE THIS VENDOR TO ORDER YOUR BOOKS!!!Customer service is horrible, books are not shipped in a timely manner, tracking#s are not given(had to fill out a ticket because seller never responded to my message). Never again. I will send a mass message to my class mates to discourage them from using this vendor. I usually check reviews, but I didn't this time and paid dearly. I see they have a 2 star rating, in my opinion that is generous. I am submitting my alternate email, no need for a follow up because i don't check messages for that one.|
|Aug 2018||Very poor customer service. Rented a book and now the tracking information is saying 15 days for arrival of the book, however the clock on the rental period does not change so the book is still due 5 days before the semester is over. If you are purchasing a 125 day rental then the time should start from the day you receive the order. Also be careful of their price match guarantee. The will not match their own prices if they go lower within 7 days of ordering and only price match 3 other sites, which are probably the highest price providers because I found 2 other sites that had the same lower price they were advertising but they would match those prices either.|
|Aug 2018||Thank you for the excellent customer service!! Quick email reply and communications! Chemistry College text book arrived in excellent condition, price was unbelievable! I look forward to ordering books with your company in the future.|
Terrible customer service! I waited 2 weeks for a rental textbook. When I emailed them they relied after 4 days that it hadn't been 14 BUSINESS days since ordering the book. I never did receive the book!
Beware: go with another vendor!!
|Jul 2018||I just received my check in the mail!! ValoreBooks provided a free shipping label and updated me on the progress online. Would strongly recommend!!|
|Jun 2018||Unfortunately, I cannot highly rate this company. The first time I send them a book order, it took them 4-5 weeks to process it. They rejected a book in that first order without explanation that I knew without a doubt was in flawless condition. They failed the first test of reliability and honestly. These are fundamental flaws that do not deserve on my part a second chance.|
|Jun 2018||I sent 4 books at two different times this year. Valore found problems with 3 and didn't pay me. I'm pretty careful when selling books and cannot believe I missed any problems with them. I don't think I will take any more chances with Valore. There are at least three others that I find more reliable.|
I purchased a book and it did not arrive in the 4-14 day that was promised. When I contacted costumer service the said that on rare occasions it can take up to 21 days!
It better to pay a little more and have it arrive in two days through chegg or amazon.
|Apr 2018||Terrible experience. Rented for the semester and started getting notices that the books were due before the semester was over. Tried to extend the rental and could only do that for an additional week so ended up having to pay additional to buy them. Sent two emails to Customer Service to find out what our options were to extend the rental further and got no response either time. These books ended up costing more than if we would have just gone to the university book store. Definitely do not recommend renting from them and we never will again.|
|Apr 2018||Very poor customer service and no transparency to the seller of a book. I sold my book last year and haven't either received the money nor my text book back.|
Terrible. I ordered a book and received an email that said my order would be shipped in two weeks...
Almost four weeks and several emails later they agreed to refund my money. (Nobody ever seemed to know what actually happened to my book.)
GETTING my refund took another two weeks and several more emails to get done.
|Mar 2018||Ugh. Ordered on Saturday, got an email on Sunday to confirm my order had shipped only to get an email Thursday that my order was cancelled because they could not fill it|
|Mar 2018||They charge you a lot for shipping and are slow to get to your address. They have no phone # that I could find??? They did not respond to E-mail??? They over charged the price they listed. Hope I receive my book.|
|Jan 2018||I've sold 20 books to Valore Books and I have never had a problem with them. I've never had a book rejected, and I have always been paid in a timely manner. I have zero complaints about their customer service!|
|Jan 2018||After 5 days of waiting for order to ship got an email saying book is not in listed condition so we are canceling order and refunding money. Now I'm in my second week of class and no book.|
|Jan 2018||Okay I was super sketched about this site. I decided to buy a book anyway for 36$ because I would have to pay 350$ at the bookstore. I ordered it a week before my class started and and the day my class started I got a book in Very nice condition. Amazing! I got a deal!|
|Jan 2018||Horrible customer service. Couldn't even rent a book because I couldn't enter the city, state, and zip for the billing address. The lady on chat was very rude and not helpful.|
|Jan 2018||The book I ordered arrived quickly despite the holidays and the huge snow storm on the east coast impacting shipping times. There is one huge problem, however. The text book reeks of cigarette smoke. I can’t teturn it because I need the book for my class I’m currently taking. So, along with economics, I’m getting nauseated fro. The stench of stale cigarettes. I wish this was disclosed in the item description asI would have purchased a different book. Text is otherwise in good condition and was offered at a good price.|
|Jan 2018||This company has attempted to only pay me half of what I was quoted for my textbooks. I have contacted them, and on the first one the help representative said "I've fixed that issue", then when my remaining books were processed, there's the same issue again. I will never use this company again, they want you to not fight to receive what you were quoted. They also won't ship back any books that they decide "aren't acceptable" unless you specifically ask, and only if you ask within so many days of the order being received. Then they'll "recycle the book" for you, aka, sell it and not give you your compensation. I'm reporting this company to my local attorney general's office.|
|Jan 2018||The worst thing I've never seen. They lie all time and use your time. The shipping service is a disaster: never, never be on time!|
|Dec 2017||Worst customer support I have ever dealt with. I was supposed to get a refund from them three months ago, still haven't received it. I call almost everyday and they always tell me to wait 24 hours or 48 hours. I wait the requested time and I get the same excuses. Highly recommend no one to purchase anything from this website.|
|Dec 2017||I ordered a book at the end of November,and I was informed at the end of December that the address was wrong, (I have auto fill and I always use it) and the original price was $16.77 with shipping, jumped to almost &70.00 without shipping!|
|Dec 2017||They tease with a low rental rate: however, they will not work with you on extensions. Their customer is EXTREMELY POOR!|
|Dec 2017||Worst book buyer that I have worked with. Longest shipping, and longest wait to get your money back. They don't take all books either. Would not recommend!!!|
|Dec 2017||Sellback process was good, until I cashed the check I received, and learned that it bounced a few weeks later. Don't sell your books here if you actually want to receive your money.|
A book was ordered on Oct. 13 with expedited shipping. It has still not arrived. Each day I get a new update from the USPS tracker saying it will be here by 9pm and it does not arrive. It said this about Saturday night Oct 21 so I allocated the rest of the weekend to study and get caught up. It did not arrive. By Monday night at midnight still nothing though it said by 9pm. Today, October 24, still nothing. I have been dropped from my class for non-participation because I didn’t have the textbook from which to study. Clearly it was a bad choice for me to try to save some money and rely on a less expensive facilitated by your company. The headache has not been worth the money.
|Oct 2017||I tried to sell a textbook back. Not only did Valore not send me my money, but they did not even bother to contact me saying they couldn't accept the book due to "water damage" (which is absolutely unacceptable; it was brand new). They said they would ship it back and never did, and they won't even talk to me anymore. They steal and then come up with a poor excuse.|
|Oct 2017||I ordered a book through ValoreBooks and never recieved it. I asked for a full refund today. The subvendor was BloBooks. I will never order or recommend this company to anyone.|
|Sep 2017||First and last time i'll be buying from this site. I paid for 2 days shipping, 2 weeks later i haven't received the book yet. So frustating.|
|Sep 2017||Terrible service. I sent my book back on the 2nd of September and the seller is now responding that he haven't received the book when i have documents stating that the book was delivered to the correct address. So I'm figuring that I either lost out on the money or both. Never buying another book from this site again.|