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Barnes & Noble   


Barnes and Noble buyback program is handled by Textbooks.com, so I recommend selling to them directly and avoid dealing with the extra company in the middle. Their prices always match to the penny.

The Online Buyback Center manages the Sell and Buyback programs for Barnes & Noble.com. The Center also handles all customer service issues related to these processes.

Minimum of $10 required

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Rating Date Comments
Mar 2019 Very impressed with selection and with staff
Jun 2018 excellent / 5 stars
Jun 2018 Love the atmosphere and the way books are displayed.
Always good service. If you can't find it a customer rep will help you. If they don't have it, they will order it.
Jun 2018 Barnes & Noble is a great place to shop for books that readers could find and be satisfied of their needs. The workers were very helpful and friendly to offer any kind of service. I would recommend to visit the place to see to your liking for relaxation and great sales because they are the best to advantage of.
May 2018 Excellent service
May 2018 Barnes & Noble in zip code 10601 (NY). Starbucks café inside the store.
The service is awesome. The staff is very friendly (especially Charlotte & Francisco, but everyone really.) They hand me my order before I ask for it. They always remember my quirks: no paper or plastic cups, mugs only.
They're welcoming, quick & professional. Couldn't ask for more.
Customer comments below: Get some sleep people. Or are you all in a bad mood? The store in White Plains is great. They know their stuff. They obviously love books.
Get some sleep peol
May 2018 Calming atmosphere, excellent customer service, great selection, best in retail business. Love spending time in B&N , Morrow, Ga
May 2018 Found the Barnes & Noble in Tucson to be very helpful and friendly. Shop infrequently, but they always seem to have what I'm looking for.

May 2018 Always great service. Great layout. Great selection of reading material. I love our Barnes and Noble.
May 2018 Always great service. Great layout. Great selection of reading material. I love our Barnes and Noble.
May 2018 I am very pleased with my local "brick & mortar" B&N. What will people do if someday they are gone?
May 2018 All of dealings with Barns & Nobel have been in the store and I have nothing but good to say about the help I have always been afforded. Very polite and cordial. A friendly place to do business.
May 2018 I love Barnes & Noble bookstore, I am a book person and I can find books on basically anything I want to. I hope this bookstore stays open. It's in Albuquerque, NM
May 2018 They helped me provide books for a classroom.
May 2018 Helpful service. A very happy experience. I recommend the B&N in Massapequa.
May 2018 A nice experience with very friendly staff. My wife and I love the layout of the store: always clean, comfortable and inviting.
Feb 2018 Worst customer service I have ever encountered. Please don't give them your business, there are plenty of other choices.
Dec 2017 I shipped a book after receiving a quote for a fair price on the used textbook. The book was used one semester, it is in great shape with not writing or highlighting. I received an email that it could not be accepted and would be "destroyed" because the access code was used. OF COURSE IT WAS! It was a used textbook. Nothing indicated that an unused access code was needed - "CDs, study guides, diskettes or other loose-leaf items" were needed but this book did not include them. I can't buy a USED textbook with an access code - I always have to buy the access code separately if I purchase a used book, so without it specifically stated that the access code needs to unused, how would anyone know that?! Now, to get my book back I need to pay $8.95, but the person that can process the the payment for that is not available at the moment but should call me back this evening or Monday. If this isn't processed within a week, they "destroy" the book.....why do I get the impression they plan to resell my used book without compensating me for the book I "sold" to them? I've sold many textbooks.....I thought Barnes and Noble would be a reputable company to deal with.....I can see why Amazon would have been a better choice....even though I'd have received less money!!
Nov 2017 Giving NO stars. Horrible customer service on line. Have a membership which was purchased under a different email address. Absolutely no one on line can help because I their phone system sucks. Will not purchase from here again.
Oct 2017 Generally good. I like the layout of the stores. I was very disappointed, however, to see the local store (Champaign, IL) has eliminated the New Release shelf for fantasy and science fiction, and instead just files the new releases in the stacks by author. (Supposedly the new releases are placed face-out instead of spine-out, but the book I was looking for had been filed spine-out, and this was on its first day of release.) I hope this is not a new chain-wide policy.