Did you know you can also buy books through BookScouter? Learn More

Chegg   

Logo

Chegg, the #1 textbook rental company, will pay you for your used textbooks. You can receive payment via American Express Gift Card, or Chegg credit. Just enter your ISBN, get a quote, and ship your books to Chegg. Chegg will inspect your book and pay you within 1-10 days depending on your payment method.


Website: http://www.chegg.com/
Rating:
Features:
Pays via PayPal
Pays via Check
Vendor Pays Shipping
Provides Shipping Label

Feedback

Leave Feedback
Rating Date Comments
Oct 2018 Website said order was in transit. Tracking said it was received on September 11, 2018. Tried emailing customer service. No response. Almost a month since they have had my book, and no payment in sight. Used to be good. Business ethics now highly questionable.
Jul 2018 They used to be pretty good, but I would be wary of them lately. Recently I sent them an expensive text I believed to be in good condition. They told me it wasn't and kept it.
Jun 2018 I do not recommend company. I have been waiting for payment for May 23rd. I made 3 attempts to get a check payment. On my third attempt, I'm told I should receive by July 17th. This company is too much of hassle to utilize.
Jun 2018 Worst company to deal with. They will take back your good books and then tell you its bad and it will be 'recycled'.
Jun 2018 They used to be a really stellar book company. I have been selling to Chegg since 2012. Lately, they are really poor to work with. Will claim books are in a condition not acceptable when I know they are in good condition. Will promise to return books if requested and then fail to do so. Very poor communication.
May 2018 Have rented/bought multiple books from them and they were great, sold a few to them and the service was not the same. I buy a textbook for $50+ and they say they'll buyback for $5 or that I can just donate it to them. Live chat support never works properly and the "help" I receive is subpar at best, not even to say that it takes some digging to even find the contact information if the live support isn't on, and they never answer my questions. Buying/renting from them I would recommend, but definitely not selling.
May 2018 Horrible. Used to be acceptable (but never great), but have gone way downhill in 2018. I have several open orders more than a month old that they say they have received and checked in, but no payment yet. Also, they only pay by check. They will often pay for a single book on one check (how is this cost-effective?). I received a check for $4.55 today, and the stub gives me zero clue what order it is for (and 4.55 is a common offer from them). Finally, they have a monthly limit of items you are "allowed" to sell them. After you reach the limit, you're blocked from selling more. Do they want the books or not?
Mar 2018 I sold them two books in August 2017... I have called in 3 times over the past 8 months... They have promised to pay me 3 times. I have never received the payment. I am a professional book purchaser of 7 years. Shame on them. DO NOT SEND THEM YOUR BOOKS.
Mar 2018 They set you up for services you never asked for and refuse to give you your money back. Terrible!
Mar 2018 Beware! I sent in 10, $100 books all in "VERY GOOD" shape. Corners were barely rounded. They only accepted 2 books and said the rest were in 'poor' condition. I had to call in during a very short 14 day window they were just going to KEEP THEM WITHOUT PAYING ME! If prices seem too high, it seems they notice the mistake and just give a reason not to pay their mistakenly high quote.
Mar 2018 Do NOT sell to chegg. Been over a month, have no received payment or any type of email letting me know why it took so long so when I called and emailed the billing company they said my book was a fake. Which it's not, I spent hope money on that book. Right now they're trying to determine if it's real or not and they said if the author says it's fake I will not received payment and they are going to keep my book.
Feb 2018 I would give them 0 Star. DO NOT SELL YOUR BOOKS TO CHEGG. They are terrible. It's been a month since my books arrived and they did not reach me or anything. When I contacted them, they claimed my books are fraudulent.
Jan 2018 I have used Chegg many times over the years. I've sold over 50 books to Chegg, and every single time, I was paid the full quoted amount and paid timely. I have never had an order rejected. I'm actually shocked to see how low the ratings are for them on here. I honestly believe that these other people must not be reading the buyback guidelines for acceptable conditions. I have zero complaints about Chegg's buyback service! Great company!
Dec 2017 Said my book was in poor condition. It had no writing or highlighting and binding fully intact. They said they are going to recycle it. I DON'T BELIEVE them and obviously won't use them again.
Dec 2017 Seller beware. Do not send to them. I sent a new condition book that they rejected, after multiple calls, saying it was counterfeit. It wasn't. I'm out $64
Dec 2017 Chegg gets one star because I have had good experiences in the past. I sent a book in Nov that I wasn't paid for, first time I called they said they had to find it in the warehouse, next time that they would look into it. Now it's that the book may be fraudulent. I have been a professional Book buyer for 29 years,and am very careful,it wasn't. This book was pristine. I won't be sending books to them again. I would also recommend that you keep a record of what you send to make sure you are being paid. They did not contact me, just didn't pay me. They are getting away with theft.
Nov 2017 Sold a book in early October but this is Nov. 24th and there is still no payment. There is no email contact to reach them and no one picks up the phone. Horrible treatment. Do not send anything to them.
Oct 2017 My book was marked as "In Transit" for more than a month, despite UPS confirming it as delivered. When I finally managed to contact a representative, she revealed that Chegg had decided not to buy the book a month prior, but hadn't bothered to tell me. They are now allegedly sending the book back, but the best case scenario is a waste of time and the more likely one is that they send me a barely-acceptable copy of what I actually had. It's scummy and extremely disappointing.
Sep 2017 AVOID SELLING BOOKS TO THEM. THE COMPANY HAS GONE DOWN HILL. Lately the company is horrible. They offered a good quote but ended up not paying them. Didn't send out an e-mail and there is no update on the order on Chegg account. I called and they told me the books were checked in as poor condition and basically forever lost! My money is gone. Do yourself a favor and sell to other companies or trade-in with amazon.
Sep 2017 DO NOT USE CHEGG FOR SELL BACKS. They advertise a ridiculously high sell back amount to BAIT YOU INTO SELLING. Then they reject your book and send you BACK A DIFFERENT BOOK. YOU GET NOTHING FROM THEM!
Aug 2017 Very frustrating. Weeks go by and no payment. I contact them - which is very hard to do, they have no email address or contact form and limited hours for chat/phone. They tell me they "lost" my book. Every week they tell me they are sending me a check any day - even though I requested to be paid via Paypal. It's been 2 months - still haven't been paid. How can they treat customers this way and still be in business?
Aug 2017 Sold one book to Chegg on 7/30/2017 and shipped it out on same day. Twenty days later, I still haven't been paid. This company is a scam.
Aug 2017 Selling to Chegg has been a terrible disappointment. Book sent in 4 days after submission, been 9 weeks and no payout, response or check. Seller *BEWARE*
Aug 2017 Chegg study is a nice and useful tool but does not give much help for online homework solutions like the ones for Pearson books. ALSO, if you even try to pause or end your subscription online, well don't waste your time. They make it impossible and give you directions to buttons that don't even exist. Horrible experience. I was only going to pause my subscription and now I'm ending it because I am furious!
Jul 2017 I shipped the book the next day and it was like new. After 2weeks I got to thinking about my book. I emailed them and they were no longer buying to one I sent?????? If you no longer want a book here's a suggestion DON'T OFFER A PRICE ON IT.
Jul 2017 I sent the book for three months, but I still did not get my money. For example, the order of MVUMTT3 and ABWU9ZY say they sent to the publisher. Did the publisher still answer three months? Buying and selling with this company is terrible.
Jul 2017 Simply the worst. This company is a joke. They offer great pricing... but most of the time it takes several weeks (or months) to get paid. And it usually requires multiple contacts with customer service. Once in a while (perhaps one out of five books) things go smoothly and they pay you shortly after receiving the book (you know, like every other place). It just isn't worth the headache.

Lately they send most books to the publisher to verify authenticity--because they're a textbook company that doesn't have a clue how to spot suspicious textbooks (even though they have detailed instructions from the publishers on how to do exactly that). Of course they won't tell you they're doing this unless you contact them wondering why you haven't been paid for books delivered 2 months ago.

I understand that inauthentic books are a problem. That's why I only send authentic books. Other companies (like Textbooks and TextbookRush) are very vigilant about fake books--but they actually know what they're doing. That's why I've been able to send hundreds more books to those places (compared to Chegg) without having a single one flagged as "suspicious".
Jul 2017 After years of using chegg and multiple books sold back I have come to cut my ties with chegg as many should as well. Chegg used to be one of the best companies but over the last year fell completely down to the bottom. They can't verify I single book anymore and send almost every single book to the publisher for verification. The process usually takes 3 weeks max but if you don't stay up on them you're looking more like 12-15 weeks for a payout. It will take about 10-15 emails to the customer service to get your payment and they don't seem to comprehend english from my experience. I am hoping chegg starts to actually care again or they will go under and won't be missed.
Jul 2017 Sold 3 books, 1 of them I could see if Chegg said it was unacceptable, but the other 2 were perfectly fine and would have been accepted anywhere else but Chegg just said that all three did not meet their requirements and when asked if they could provide more details they simply said the warehouse does not provide notes. Total ripoff and I will not be selling anything to them ever again
Jun 2017 Chegg is a ripoff when it comes to selling back books. It is fine to buy or maybe rent, but NEVER sell to them. They lose your book then say it didn't meet their criteria, even if it is in excellent shape.Then you have to pay to get the book back that wasn't even the one you sent!
Jun 2017 I sold Chegg two books for $6 and $70 respectively. I sent them both in the same box and the delivery service confirmed their arrival at Chegg. Chegg's tracker, however, shows that the $6 book was received (and paid for) but that the $70 book was not. THEY WERE IN THE SAME BOX.

Chegg is difficult to get in touch with and will rarely respond to your issues. Note, this is not the first time that I was not paid for my books. Do not use Chegg. With a quote, the company and I are in agreement that I will be paid money if I send in the book in good condition. Chegg cannot hold up this end of the agreement. This is fraudulent and unacceptable.
Jun 2017 Virtually nothing but problems lately. Approximately 25% of the books I send in are processed and paid out as promised. Others seem to fall into a black hole at the warehouse for weeks. A few eventually get processed; most don't. I'm constantly emailing/chatting with them trying to get the books processed or returned (still waiting on some checks for books delivered to them over 2 months ago).

They've rejected several brand new books and sent them back... some of them come back with major damage they've inflicted with a box cutter. It would seem that they're damaging books and then rejecting them. Some books come back in the same pristine condition in which I sent them; begging the question, why were they rejected?

If you like to gamble, send books here. If you like getting paid consistently, I'd choose a different company.
Feb 2017 Got paid but took quite a while (6 weeks). Sent me a check rather than PayPal payment as I selected. Had to contact them a few times to finally get them to pay me.
Feb 2017 I shipped the book and heard nothing and received no payments, and my account reflected that they hadn't received the book however, I tracked the shipment and found out it had been delivered. I finally contact them, and they said that the book was rejected, but would not give me a reason as to why. The book was BRAND NEW, when I got it and had only been used a handful of times. Don't waste your time.
Feb 2017 They "bought" a book from me for 23$, but it's been 2 months since I shipped them the book and I still have yet to get paid for it. I also can't get ahold of customer service either.
Jan 2017 It appears that Chegg must be going towards the Out Of Business trend with many book companies. It used to be a faithful friend, but in the past few months has become unreliable. It may be that the company has attempted to diversify its services too quickly. Latest attempts to sell to them have been unsuccessful. Attempts to communicate with customer service by email or telephone or chat have been unsuccessful.
Dec 2016 Once again. CHegg received my books back ON TIME...and I received confirmation....but still charge me late fees. TRIed to contact them...no way to talk to a human.....but their forms says oops! Well now that makes it all better. Quick to take my money....still waiting for refund.
Dec 2016 I've used chegg all four years of college and it's always pulled through for me!! Super easy to rent books and always on time. This last time I couldn't figure out my email to log on to get my rerun label so I found them on Twitter and we were messaging back and forth and they were so helpful!! They found the correct email and sent the label to me using the email I preferred (because I forgot my old password)! Super helpful and nice and prompt with replies! Definitely recommend chegg!
Dec 2016 Shipped the book and heard nothing and received no payments. I finally contact them, and they said that the book was rejected, but would not give me a reason as to why. The book was BRAND NEW, when I got it and had only been used a handful of times. Don't waste your time on them, use one of the others.