BooksRun is committed to giving you a smooth buyback experience. We help our customers to go through college without spending a fortune on textbooks.
For questions and inquiries please visit https://booksrun.com/contacts.
1733 Sheepshead Bay Rd
Brooklyn NY 11235
|Apr 2019||I will not use this company again. As a rule, the company downgrades books, claims that books are counterfeit, or otherwise refuses to pay the quoted price. For return shipping - I assume by media mail - I'm being charged $17. Not a reputable company. Lots of great companies out there, do not sell to BooksRun.|
|Apr 2019||One of my top choices for book buybacks! They process quickly! They pay EXACTLY what they promise! They make this process easy and enjoyable! A+++, 10/10, would absolutely highly recommend BooksRun!|
|Apr 2019||Excellent; quick easy and professional.|
|Apr 2019||First time I've used BooksRun. It was just one book and it was in good condition, but the order was process and payment was made within 2 weeks. Even with the use of USPS.|
|Mar 2019||They are fast and reliable!|
|Mar 2019||SO happy and super easy to do everything. I love the email updates and the way they communicate every step being processed. I also love how you can track when the book arrives to them through FED EX. Awesome, Awesome, AWESOME!|
|Mar 2019||They paid quickly without excuse,it was a good exprience for me.|
|Mar 2019||excellent experience with selling my books|
|Mar 2019||Very easy to work with. Great experience. From quote to shipping and payment, they communicated well through email. I always knew what was happening. They paid right away, according to their quote too.|
|Mar 2019||Awesome service! Glad I went with BooksRun instead of all the other buy book services out there (most have such terrible reviews)--I got my money within a couple days of shipping my book|
|Mar 2019||Great price, smooth transaction. Thank you.|
|Mar 2019||Easy to communicate with. Good turnaround on payment. FAQs are also very helpful to me in managing expectations, not just in what I expected of BooksRun but for myself as well when doing a buyback.|
|Mar 2019||It takes a while to get paid but the process is super easy!|
|Feb 2019||Quick and easy!|
|Feb 2019||Easy! Quick!|
|Feb 2019||I was skeptical of all the vendors b/c of some of the bad reviews. At the time BooksRun had an avg of 3.5 stars, so I tried them first. I ended up selling a total of 6 textbooks over 3 transactions. NO PROBLEMS whatsoever. I received the very reasonable prices that I was quoted. I would definitely use them again.|
|Feb 2019||I sent in multiple books that they priced over $100.00 A week or two later I got an adjusted quote for $15.00. They claimed "water damage" on one book and they other book wasn't in the same condition. I paid the $9 shipping and got them back. There was no water damage on the book. I will be selling to another place since the one book on another site was going for $90.00. If you use them expect to get a much lowered quote. Many friends of mine used them and had similar experience. I will not be using them anymore.|
|Feb 2019||Easy process to sell books and receive check.|
|Feb 2019||I had a horrible experience with this company. I sent in a textbook that was quoted at $99.96. The package was received by BooksRun, but they claimed that I sent them a phone case and not the textbook. I only mailed out textbooks that day and I have never mailed anyone a phone case. The customer support sent me a picture of a phone case and a picture of a ripped open envelope. They did not provide me with any indication that the contents of the package were tampered with and just told me to file a claim with the shipper. However, this type of claim requires BooksRun to file a complaint with FedEx due to the shipping label that BooksRun provides. FedEx was unable to assist me. The only information I could access myself was the weight of the package when sent, which was 3.2 pounds–far more than the weight of a phone case. BooksRun claims to have filed a report with FedEx, but provided me no proof thereof even though I explicitly asked for it. The only information they gave me was the weight of the package when they received it, which they claim was .15 pounds. I can't imagine why anyone would have any interest in swapping out the contents of my package and if for some reason they did, there should have been some indication that the package (i.e. the envelope) was tampered with. I received no compensation for the book–not even some nominal amount. Horrible customer service and a complete scam. I will never use this service again.|
|Feb 2019||Good company! Will definitely do business with them again!|
|Feb 2019||I would have liked to get more back considering how much I spent but that’s educational books for you. Otherwise very simple process.|
|Feb 2019||Quick to respond to inquiry to fix the problem. I will def use them again.|
|Feb 2019||Thank you for showing me a picture of my book instead of just telling me i had a problem with it. Very impressing how you do your business!|
|Feb 2019||Great experience!|
|Jan 2019||This is my 3rd transaction. Easy process from A to Z. I don't mind getting a lower quote in exchange of and easy and smooth process. They also keep you informed about your package which is extra helpful.|
|Jan 2019||Easy to work with, easy to use and quick payment once they received the books.|
|Jan 2019||I have sent boxes of books to several different buyers. BooksRun was very quick to process the books and I received payment within a couple of days. It was also the exact amount they offered. I wish they would take more of my books! I will sell to them again without hesitation.|
|Jan 2019||So like many of you reading this comment to see if BooksRun is legit and safe, I was frightened that this whole thing was a big scam and my account was going to get leaked and I would be more broke than what I already am. Luckily, BooksRun was professional and paid me on time with what they promised me without being suspicious anyways. I sold several books to several of the vendors on this website and I believe I sold just the one book to BooksRun. I gave them five stars due to sending emails on the status of my order and quickly paying me afterward. And I left a comment informing customers that my experience was good because usually, people who have a good experience at places don't leave comments and the ones who did have a bad experience light up the comment section. So here you go, try out BooksRun.|
|Jan 2019||So incredibly easy. I used them for the first time to sell a brand new textbook that I had used for a term. I quickly set up an account after finding they would offer me the most. With just a few clicks the book was sold. They even paid for the shipping label. Within about 10 days I received the payment.|
|Jan 2019||I used them for the first time. Price for buyback was near the top of all buyers, the process was easy (even paying for shipping!) and my refund was fast. Seems like a legitimate business.|
|Jan 2019||My first experience selling books back and all went smoothly and prices and payment were as they promised. No complaints. I will use them again next semester.|
|Dec 2018||For some reason the package took a little longer then expected to arrive back at book run but it could be the postal service due to the holidays...but my payment for my book was processed right away once it was received|
I am very satisfied with the service from BooksRun. Every time I contacted BooksRun with a query, they replied within 1 business day, answering all of my questions in a courteous and professional manner.
My order needed to be reprocessed due to water damage on two of the books (for any future customers, I suggest wrapping your textbooks in saran wrap or a ziploc bag and use ample packing material when shipping to prevent water damage during shipping), but the reprocessing was expedient and I received my payment via paypal 1-2 days after the order was reprocessed.
Overall, the customer service was great and my payment was received in a timely fashion. I will definitely be using BooksRun again in the future!
|Dec 2018||Provided very quick responses to inquires I had regarding my orders. Resolved any issues quickly and staff is very pleasing to work with. I will be using Booksrun again in the future.|
|Dec 2018||No problems, paid full quote for both my books. Would use again|
|Dec 2018||super super great! will sell here again!!|
|Dec 2018||Quick turnaround. Received payment 7 business days from day I shipped books. Very satisfied.|
|Dec 2018||I really like this this company, process was easy, quick, I was able to print a shipping label from the website and i received payment to my paypal in a decent amount of time, plus I like what the company is all about. Thanks BooksRun!|
|Dec 2018||I sent in a book in perfect condition. I was told I would be getting $53 for it. When I went to check up on it they said that they had adjusted the price because it was in “good condition when I said it was in very good condition” they sent me a picture of the book hinting at nothing in particular wrong with the book and said that my new adjusted payback was $0. If I wanted the book sent back to me? $8.45. This is such a scam. Can’t believe they would take advantage of college students who are already having a hard enough time paying their way through school.|
Took less than 2 weeks to get money. Shipped book, waited 2 or 3 business days after they received it (took 6 days to ship to them due to inclement snowy weather)
Got paid full amount. Will use again in the future.
|Dec 2018||I got exactly what they qouted me. Thank you.|
|Dec 2018||I thought I would give BooksRun a try because I seen a few good reviews, but I was wrong. I sent a basically brand new book to them for them to buy for around $71, even though I spent over 100 for it at my college. I get an email back weeks later saying they will only give be around $35 because there is "water damage" and sent me a picture of a wrinkle in one of the pages. I think it is just ridiculous to cut half the price for a wrinkle in a page. Since I did not want to only receive $35 for a book I bought for over $100 I requested to have them send it back and I have to pay $9 just to get my book back. I did not expect them to do this and I've sent two other books to them before I got this response and I'm sure I will get the same issue, I will not be using them again.|
Package was delivered before expected time, but refund process took longer than expected. But buyback payment was fully paid, that's what I'm looking for!
Book Scouter should use USPS or UPS for their shipping service, that will speed up EVERYTHING more effectively. Time, package safeness and speed work very well together. I'll definitely give them 5 stars when they change their shipping service.
|Dec 2018||Great experience! I would absolutely sell to this company again.|
|Nov 2018||I am very disappointed. I have sent books to booksrun with no problem. However, this last time I sent a book and they changed the quote to half of my original quote. They claim water damage, but I did not see any water damage before sending it in. Do not expect the entire quote, you will be disappointed.|
|Nov 2018||I should have read the reviews, because they did to me exactly what they did to other people. I sent a book in perfect condition to them, and they gave me half of the price they quoted saying that it had water damage. I never even used this book, and it was in perfect condition! My only options were to accept this ridiculous "adjusted value", or to pay $9 to ship it back. Sell your books to someone else.|
|Nov 2018||BooksRun does everything it says it would. FedEx isn’t always so speedy in delivering. Sometimes it’s over a week. Weird.|
|Nov 2018||Fast, easy, and paid full amount|
|Nov 2018||I was very worried that I was going to get ripped-off as other reviews from other on-line book selling companies were not very good. I got a little less than initially quoted, because there was slight water damage. At least this company has integrity and gives me hope for a better America.|
|Nov 2018||Very easy, got my full quote. Great experience.|
|Oct 2018||I've used this company a few times. Always paid what I was quoted.|
I have done business about 50 (fifty) times with BooksRun, and to this date I do not have one complaint!
I am extremely happy with them!!
|Oct 2018||I haven’t fully finished the process, but so far everything has been excellent! It was so easy to ship my books and they sent me an email 2 days after they were shipped and told me my check was coming. Love this and would definitively use it again!|
|Oct 2018||Avoid sending your books to this company. They are known to adjust books that are in great condition and then charge you if you want them returned. Has happened numerous times. My advice, send your books to someone else.|
|Oct 2018||I ended up selling my book to them and it turned out to be the wrong isbn :( It was fine though! They’re sending back the book and making it all better :) The customer service is really good!!! I appreciate it a lot.|
|Oct 2018||Within one year I did almost one hundred sell-back transactions with this company. Very happy with sell back prices and payments. Highly recommended|
|Oct 2018||Super easy, they sent me the full amount quoted to paypal within 4 days of receiving the books and provided a free shipping label and very easy instructions. I highly recommend them|
At first I had them mail me a check, a month later it did not come. I emailed them worried that I had been scammed and asked where my check was. They emailed back and said they did send the check and would place a stop payment on it. She suggested I use PayPal (I've never used it for payment) so I went with it. Payment was in my account within two days and then I transferred to my bank account! Easy. Use PayPal with this company!
And they gave me the full amount they said they would.
|Aug 2018||AVOID AVOID AVOID. The will never pay you the quoted amount, mark stuff as damaged that is in perfectly fine condition, and charge you for return shipping. They also sometimes receive books and say they didn't get them. Sell your books elsewhere|
|Aug 2018||I would give 0 if I could. They emailed me after receiving my package/book and says the book is counterfeit without any other reason listed. They adjusted my quote to $0.00 and gives me an option to accept that, or have my book shipped back for about $9 dollars in shipping. DO NOT SELL YOUR BOOKS TO THEM. I bought the book new on amazon prime. No one would counterfeit a book well enough for it to be in pristine condition. DON'T WASTE YOUR TIME. SELL TO SOMEONE ELSE|
|Aug 2018||Another company claiming one of my brand new barely used textbooks is counterfeit. I plan to let the company I bought the book from and the publisher that my textbook is counterfeit, because Booksrun is the authority on counterfeit books. If my book truly was counterfeit, it was the best reproduction ever made. I find it interesting that the sell back books worth the greatest amount end up being counterfeit. If they are counterfeit why not give me proof? Like the ISBN don't match up. If you determined so quickly my book was counterfeit give me the reasons and I will take it up with the company I bought the book from and the publisher. Then when I select to have Booksrun send me the book back their integrated payment processing for PayPal doesn't work. I refuse to give them my CC because I think they are not a trustworthy company just like Valore Books. I think they claim counterfeit, keep the book, and then resell it. I highly doubtful they destroy all these "counterfeit" books or send them to the publisher when they can turn around and resell them. I would not use Booksrun to buy books from or sell books to because I believe like other textbook sellers they are involved in a counterfeit textbook scam.|
|Jul 2018||Great experience from start to paypal payment! On time as promised. Thank you. I will use them in the future.|
They never answer there phone. I am trying to reach them to cancel my order.But they do no reply. I would not recommend
this bookstore at all.
|Jul 2018||Perfect! Received the payment exactly within 4 business days as they have mentioned.|
|Jul 2018||Changed the quote on two books without telling. They gave me the run around and wasted allot of time trying to get answers. I won't use them again. PLEASE be careful using this company. DON'T BE MESMERIZED BY THEIR BUYBACK PRICES. They aren't to be trusted. I wish I knew then what I know now. A little knowledge goes a long way.|
|Jun 2018||Sent in my book and recieved what was quoted, simple as that.|
|Jun 2018||Terrible! I sent in five books, in which the quote that this company gave me was approximately $50. After I was excitedly waiting for the check to come in, I received in email stating that the quote was changed. It was now UNDER $15. I declined the quote and paid for shipping (I will not allow this scam company to receive my books) to receive my books back, and I only received one book. On my receipt on their website, it only said that I sent in one book. It's a complete lie! They rid of the evidence on their website so I can't even sue them or report them for anything. NEVER USE THIS COMPANY. If you do, TAKE PICTURES OF YOUR ORIGINAL RECEIPT AS WELL AS THE BOOKS YOU SEND IN. THAT WAY, YOU CAN REPORT IT.|
|Jun 2018||I sent two orders one was quoted $120 and some change for 3 books and the other was quoted $67 for 5 books. They only emailed about the order that was quoted $120 and they changed the price to $116 which was okay a few dollars I thought was not bad. I emailed them that I didn't receive information about the other order I had also sent and they responded saying that it was because I had labeled it wrong but they had processed the order and that I should receive the payment soon. But when I logged on to see why I didn't receive a notification for the order that was quoted $67 I saw they changed all books to $0.00. They never bothered to emailed me to inform me they changed the price of the order that was quoted $67 to $0.00. which I see no reason for that they where 5 books in good condition.|
Easy transaction, my quote was lowered by about $10 because of water damage I didn't know was there but they even sent a photo proof of it, and for the remaining 5 books I sent I got the full amount.
I recommend them because they seem fair, they are legit because I got the money and they had higher quotes than most vendors I saw on here.
|Jun 2018||I bought a required textbook from amazon that was determined counterfeit by this company. My other book was determined to be water damaged. I checked both books thoroughly before sending to company. I have been buying and selling my textbooks for the past several years. I have never been told that I have a counterfeit. I will NEVER deal with this company again! BEWARE!|
|Jun 2018||I have sold several books to BooksRun. I have always received great communication and fast payment. Excellent company that will continue to use and recommend to others.|
|Jun 2018||Super easy. Great experience. Put the ISBN, check the price offered, accept, print the label, drop it off and get paid!|
|Jun 2018||I sent them several books since they offered the best price for them. Most stayed true to the quote given to me. However, one of my books (which I had bought brand directly through amazon) was deemed “counterfeit” by them. When I paid to have it shipped back to me so I could sell it somewhere else, I received a different copy of it back which was in slightly worse condition. When I emailed them, I apparently agreed to this in the terms & conditions. Just beware of running this risk yourself.|
|Jun 2018||The easiest and most simplified process. Offers near-best opportunity to sell books at decent rates.|
|May 2018||First time with BooksRun and to my surprise I received the original quoted values for the books. Thank you for a great experience.|
|May 2018||BooksRun was prompt and gave me good instructions and updates until I received payment for the book I sold them. The payment came even faster than they said.|
|May 2018||First time selling books this way. It was fast and easy. Got payment in about a week.|
|May 2018||This was my first time using BooksRun and I sold 6 books to them. The process was very smooth and quick and I was paid promptly without any issues. Will use again in the future.|
|May 2018||Very fast and efficient. I was so scared to sell my books back online but this was such a great experience, I’ll definitely be doing it again!|
|May 2018||Quick and easy to work with. I received payment about 2 weeks after I shipped the books out. Would work with again!|
|May 2018||First time using booksrun. The process was quick and easy and I received payment via PayPal day after books were delivered.|
|Apr 2018||They were outstanding! I received free shipping for my books and was paid within a week. I would definitely do it again!|
|Apr 2018||BEWARE!!! They are running fraudulent activity. Stealing books from others saying they did not receive the book in my case and many others.|
|Apr 2018||Sold 7 books to booksrun, sent all in one box. Once they received the package they said one of my books was not in the box and was not received. They basically stole a book. Talking with customer service over email on the issue, in which took well over a week to figure it out with no resolve. Saying that their process department provided that it was not received. I understand mistakes but I don't understand how you lose a book when all of them were in the same package. I don't recommend, unless you want to give your books to the company for free.|
|Mar 2018||Great experience! Quick payment. Only hitch was that my textbook weighed more than the label said, but they immediately emailed me a new label to print out.|
Booksrun paid me promptly for the quoted prices. Very easy transaction. I would recommend using them again. Quite satisfied
|Mar 2018||I was extremely hesitant to use this service based on the reviews but I had an excellent experience. They paid me exactly what they quoted in a very timely manner. I got my money via PayPal ina total turn around tome of less than 2 weeks.|
|Feb 2018||This is my first experience with this buyer. I will NEVER use them again. They have a high average rating, but if you look at their most recent feedback, the majority of it is one star. Most of the one star ratings are reporting the same issue that I experienced: one of my books was identified as counterfeit. I don't think so. It's interesting to see the focus on their website on identifying counterfeit books that you don't see with other buyers; it's like they're setting you up for the fall. In addition to that, it took over two weeks to process my order and receive payment--the longest I have ever waited with any online buyer. I will give my books away locally before ever using this buyer again.|
I haven't had any problems with this company. It takes a little bit of time to get your money but it went to my account fine. I will continue to use them as long as things go the way they have been.
|Feb 2018||Excellent! Paid quickly and for the amount quoted! No problem at all.|
|Feb 2018||Everything has been very smooth and transparent thus far. I've used them 4 or 5 times now and no complaints. Unlike Textbook Maniac. Don't use the Maniac. Reading a previous comment about counterfeit books. They are very tough to spot and you won't know unless you have others to compare it against. Color difference, smaller pages, different print are all signs of a counterfeit.|
|Feb 2018||Awesome - fast payment, got exactly what quoted.|
I placed the order for book rental on 1/26/18. I received the book in three days because I paid more money for fast shipping. Great service.
|Feb 2018||Claimed my book was counterfeit. Oddly enough, it was the same title/isbn that I sent to every other buyback company on this site, that was buying it, including AMAZON itself. The only site that had an issue with my book was this one. - I'm giving two stars only because I did send another order and was paid for that order.|
|Feb 2018||A Horrible company claims my book was counterfeit. Refuse to return my book back. Adjust my book quote from $30 to $0. Avoid this company if you can.|
|Feb 2018||Sent them two items, they only paid me for one. when I ask them about it they said they only received one item and if I had a problem I could contact police. I will not do business with them again. I sent them two books.|
|Jan 2018||After 3 days of waiting for a response, seller refused to offer a refund after sending photos of the books condition and package with "media mail" instead of priority.|
|Jan 2018||Horrible customer service!|
|Jan 2018||BooksRun refused my copy of the text I sold them and made me pay $8.95 to receive a copy that was not mine. This company is engaging in illegal, fraudulent practices. Beware and stay away from BooksRun.|
|Jan 2018||This company offers to buy a book for $60.00 but when they get the book they won't pay but $8.00. I paid almost $9.00 to have book returned. I would rather donate the book to a needy student as for them to cheat me.|
|Jan 2018||They seem to always have an issue with a book that I turn in. So I end up eating the cost on the book that I turn in. :(|
|Jan 2018||Accepted both of my books....processed and paid quickly!!|
|Jan 2018||They took a while to process my order and send my money. The first time everything worked out fine. The second time I sent in a book that was brand new only problem was it was out the plastic it came in. They lowered my quote because they claimed that I had sent a book with water damage. The book never had water damage!! Also the first time I had sent in two books and one seemed to be old so they had sent me a message with an attachment to show why they had lowered my quote. With the second book they never did send a picture of the water damage!|
|Dec 2017||Never use this site, 4 books quoted for about $60, got adjusted to $0 each! I got the book returned and I paid the shipping fee. Sold to another website, all accepted. If you don't want the problem and hassle, DO NOT use booksRun!!!!! (They give you high quote, get you ship the book to them, give you $0 and wish you don't want to pay the shipping fee so that they keep the book for free)|
|Dec 2017||Never paid me but sent me an email saying they mailed out a check. Never got my books back either...|
|Dec 2017||First time using Booksrun. The good reviews are probably written by people who work for Booksrun. My book was in BRAND NEW CONDITION so I checked the brand new condition box which was a dollar more than the used condition box. I sent it in and then they processed it as "used." Folks, I never even opened this book before. It was brand new from Amazon and I just missed the return window. Also, th e difference was a dollar and they went down? I'm a textbooksrun regular and now I know I will never use BooksRun again.|
|Dec 2017||Do not use this I sent a book that I never used. And the white said about 80 dollars and the new quote was 7 dollars. When trying to get my book back they wanted to charge me more than what they were giving me. Don't get ripped off people.|
PLEASE NEVER USE THIS COMPANY!!!!!
I have never felt so gullible or so disappointed in a company. Especially if you are a struggling student. I will make a VERY long story short, I sent this company 3 books in AUGUST - brand new with a quote of 79$. The never responded to me, after reaching out to me they told me that THEY LOST ALL 3 BOOKS! After numerous emails back and forth and a supervisor request, they said that they magically found them and could only offer me 29$ for all 3 books, after arguing with them for OVER a month I finally agreed on the 29$ - sick of dealing with this company. I was told that the check was in Transit on October 10th. Never heard from them - never received the check, After three emails within a week span THEY TOLD ME THEY LOST THE CHECK. HOW DO YOU NOT ONLY LOOSE THE CHECK FROM A MONTH A GO BUT ALSO LOSE ALL 3 BOOKS FROM THE GET GO!!!!!!! they are the worst.
Sent two of the same exact books bought DIRECTLY from the university. One was used, the other was unused. They deemed the used one as "Counterfeit" when it was NOT the case -- just natural wear and tear in acceptable conditions. They obligate you to accept it or have them returned and pay shipping costs if you decline the offer. They provide absolutely NO proof of these "counterfeited" findings. No pictures or anything.
Page says unacceptable books will be "recycled". Who knows if they will re-sell this book after stiffing you with the alleged "counterfeit" excuse and make an easy profit?
I have proof of the book order made from the school itself, but there is no easy customer service available for this (not through phone or mail), and a time limit of two days or it will automatically accept the offer and keep both books.
Stay away from this company and their tricks.
|Oct 2017||I have dealt with booksrun over about 3+ years and everything was good until about a year to six months ago. After selling hundreds of books to them they now ding almost every order of mine. First it was the book is bad such as marking or water yet when they left they were new. Now their employees are unable to verify my books. I send in real books and they email me saying they can't be verified and are deemed counterfeit. I mean come on you don't have a control copy or someone who has eyes and can see they're real? I mean a monkey could probably do a better job. Lastly I will mention their customer support number. I have used it a few times and when I do they just answer and don't say anything or say hello? Like you are bothering them and they don't know you. In addition you will be very very luckily to get someone who speaks english well so best of luck to everyone as we count booksruns last days.|
|Aug 2017||I've been studying for 3 years at college already and each semester I sell my old textbooks back on BooksRun. I do love collaborating with them, payment is always sent fast and before the stated deadline. Superb service!|
Never paid for my book and did a bait and switch. Very Shady!! I sent them an unmarked unused worktext with no exercises worked but no access code. They would not pay for book as no access code but did not say that in buyback info. They made me pay almost $10 to send book back to me but then sent me a marked copy with underlining and highlighting in several exercises. I am sure they sold my unmarked up book for a lot of money and then gave me an almost worthless one back to me. If you feel lucky then try them out but I will use other vendors in the future
BooksRun Response: Dear Customer, we are sorry to hear that you had such a negative experience doing business with our company. Due to the fact the no order number is provided and you wished not to be contacted by the seller (us), we, unfortunately, cannot look into the issue specifically with your order. However, from the factы that you have stated, we can make a conclusion that an order was sent to us, in which the quote was adjusted due to the fact that the item received did not include an access code. According to our Terms & Conditions, presented on our website and in the order confirmation form (where the order can only be confirmed after you personally agree to be bound by the aforementioned rules), if the item originally includes any supplementary materials, they should also be included in their unused state with the item you send as part of our buyback program. Otherwise, the quote is adjusted. Also, our Terms & Conditions state that "Book that will be returned to the customer might not be the same copy but a similar one in the same condition." We hope that our response clears out the situation with your order and our policy. As newcomers to this market, we are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies. We keep our policy and actions transparent and always choose on behalf of our customer if contacted. We also would like to apologize for any inconvenience caused. Respectfully, BooksRun Customer Support Team
|Jun 2017||Fast and easy. No hassle|
|Jun 2017||Please don't read the bad reviews, they are probably from people sending out bad books, knowing it and still expecting to get paid and blame the company. BooksRun is a Good company. 4 stars only because they took almost 2 weeks to pay, while other companies paid the same day. I send out VERY expensive books, and they paid me what they promised. If you have good quality books then don't be afraid to send them. Follow the instructions on how to properly package the box, take a short video of the quality of your books, just in case, DONT use USPS, only FedEx and UPS. Don't send crappy books and think you will get away with it. Booksrun paid a lot of money for my books, I'm very happy. Thank you. I recommend them for sure, anytime!!|
Do not sell your books to this company! They took two of my books worth the most money and initially said I did not enclosed the books. I contacted them and then they said i had sent the wrong books. After a few angry emails they changed their story again saying the books themselves had been printed with the wrong ISBN number on them and would not be accepted. This company is a scam!!
BooksRun Response: Dear Customer, thank you for the feedback. We are very sorry to hear that you've had such a negative experience. We've looked deeply into the matter, and it appears that the situation with the order has been misunderstood. All eight books were sent by you and received by us, however, two of them had the ISBNs on their back covers that were different from the ones initially quoted (one book also indeed has a mistake with two different ISBNs printed: a 13-digit one and a 12-digit one, neither of which correspond to the one initially quoted in the order). We have also provided images of the books alongside the explanation. Our Customer Support Team has also reached out promptly via email to provide the solution and make up for any inconvenience caused.